Our Policies.......
A Dove's Love holds the highest standards of fair business practices.
Read our policy carefully, that way all is clear and there won't be any misunderstandings.
Please contact us with any questions or concerns
Our Policy
A Dove's Love has the right to refuse service, if we feel the request is unsafe for the doves.
Professional release attendants will accompany all releases. He or she will remain at the event until the doves are in the air.
The attendant will be professional, punctual and appropriately dressed.
One hour before the event begins, a Dove's Love attendant will arrive with the doves.
A Dove’s Love will make the decision if the weather conditions are safe for the dove release. Doves aren't normally able to fly home safely in rain, sleet, snow, or strong winds.
We do not release doves indoors.
If you are releasing more than one dove, the doves will always join together before leaving the area, but due to trees or buildings you may not see them join. We wish we could say how many times the doves will circle, but only the doves know.
Deposit
For weddings and special events, in order to secure the date and price, the 50% deposit along with the signed contract must be received within 14 days after it is posted online or received in the mail. Please call before a contract is sent to make sure your date and time are available.
The remainder is due one month before the event.
We except money orders, and all major credit cards through PayPal.
We don't require a deposit for funerals, due to the nature of the circumstances.
Cancellations and Refund
You have the right to cancel our services at any time but you may or may not receive a refund.
Yes, we do offer refunds but please understand once we receive your signed contract, we don't take other events in your time frame. We plan to attend your event.
We offer a refund if A Dove's Love cancels the dove release because the weather conditions are unsafe for the doves to fly.
Please check the weather channel for an up date and give us a call with any concerns.
We offer a refund if a A Dove's Love attendant or your personal situation is uncontrollable such as an accident or illness.
If you cancel our services due to a situation other then an accident or illness, please contact us for a refund consideration.
We offer a refund if your event is canceled thirty days prior to the contracted event date.
If you cancel our services within thirty days of the event due to a situation other than an accident or illness, please contact us for a refund consideration.
If an outdoor event has been moved indoors for any reason, this is not a reason to cancel our services or receive a refund. We will meet you outside for the dove release.
If the event runs late and the doves cannot be released due to weather or night fall, the deposit and any other payments
will Not be Refunded.
For example if your event starts at 4:00 P.M. and the release is schedule for 5:00 P.M. but the event doesn't start till 5:00 P.M. and the release at 6:00 P.M. and it starts to rain or the sunsets there will be No Refunds.
Once the doves are in the air there will be No Refunds.
Release Policy
At this time we offer the doves to be released from a basket, or you may release them from your hands.
For a handheld release, the attendant will distribute the doves to the appropriate participants.
A dove has never soiled a guest's clothing, but we cannot be responsible if this happens.
Please note you are holding a live dove, please take care to be gentle.
We don't release the doves near or after dark. Please check the sunrise, sunset calendar before planning your dove release.
The doves must be allowed enough time to arrive home safely.
We allot a one hour time frame from the release time specified in the contract.
A fee of $75.00 will be charged for each additional hour after the scheduled release or display time. If you know you are going to run late please call, it may save you a late fee.
For example if your event starts at 4:00 P.M. with a dove release at 5:00 P.M. You will have til 6:00 P.M. before you
are charged a late fee.
Dove Display
The doves that are released may not be the doves that are on display.
We will deliver the doves and cage one hour before the ceremony begins and will remain there until after the ceremony to pick up the cage.
Dove display/ release, we will arrive before the event and remain at the event until the doves have been released.
Fees
A fee of $75.00 will be charged for each additional hour after the scheduled release or display time.
For example if your event starts at 4:00 P.M. with a dove release at 5:00 P.M.
You will have til 6:00 P.M. before you are charged a late fee.
There is a $ 50.00 fee, if weather conditions force a cancellation after arrival and set up.
We process credit and debit cards payments through PayPal. You must provide an email address so an invoice can be emailed.
Please read the policies thoroughly before signing our contract. You will be asked in the contract if you have read and understood the policies.
Read our policy carefully, that way all is clear and there won't be any misunderstandings.
Please contact us with any questions or concerns
Our Policy
A Dove's Love has the right to refuse service, if we feel the request is unsafe for the doves.
Professional release attendants will accompany all releases. He or she will remain at the event until the doves are in the air.
The attendant will be professional, punctual and appropriately dressed.
One hour before the event begins, a Dove's Love attendant will arrive with the doves.
A Dove’s Love will make the decision if the weather conditions are safe for the dove release. Doves aren't normally able to fly home safely in rain, sleet, snow, or strong winds.
We do not release doves indoors.
If you are releasing more than one dove, the doves will always join together before leaving the area, but due to trees or buildings you may not see them join. We wish we could say how many times the doves will circle, but only the doves know.
Deposit
For weddings and special events, in order to secure the date and price, the 50% deposit along with the signed contract must be received within 14 days after it is posted online or received in the mail. Please call before a contract is sent to make sure your date and time are available.
The remainder is due one month before the event.
We except money orders, and all major credit cards through PayPal.
We don't require a deposit for funerals, due to the nature of the circumstances.
Cancellations and Refund
You have the right to cancel our services at any time but you may or may not receive a refund.
Yes, we do offer refunds but please understand once we receive your signed contract, we don't take other events in your time frame. We plan to attend your event.
We offer a refund if A Dove's Love cancels the dove release because the weather conditions are unsafe for the doves to fly.
Please check the weather channel for an up date and give us a call with any concerns.
We offer a refund if a A Dove's Love attendant or your personal situation is uncontrollable such as an accident or illness.
If you cancel our services due to a situation other then an accident or illness, please contact us for a refund consideration.
We offer a refund if your event is canceled thirty days prior to the contracted event date.
If you cancel our services within thirty days of the event due to a situation other than an accident or illness, please contact us for a refund consideration.
If an outdoor event has been moved indoors for any reason, this is not a reason to cancel our services or receive a refund. We will meet you outside for the dove release.
If the event runs late and the doves cannot be released due to weather or night fall, the deposit and any other payments
will Not be Refunded.
For example if your event starts at 4:00 P.M. and the release is schedule for 5:00 P.M. but the event doesn't start till 5:00 P.M. and the release at 6:00 P.M. and it starts to rain or the sunsets there will be No Refunds.
Once the doves are in the air there will be No Refunds.
Release Policy
At this time we offer the doves to be released from a basket, or you may release them from your hands.
For a handheld release, the attendant will distribute the doves to the appropriate participants.
A dove has never soiled a guest's clothing, but we cannot be responsible if this happens.
Please note you are holding a live dove, please take care to be gentle.
We don't release the doves near or after dark. Please check the sunrise, sunset calendar before planning your dove release.
The doves must be allowed enough time to arrive home safely.
We allot a one hour time frame from the release time specified in the contract.
A fee of $75.00 will be charged for each additional hour after the scheduled release or display time. If you know you are going to run late please call, it may save you a late fee.
For example if your event starts at 4:00 P.M. with a dove release at 5:00 P.M. You will have til 6:00 P.M. before you
are charged a late fee.
Dove Display
The doves that are released may not be the doves that are on display.
We will deliver the doves and cage one hour before the ceremony begins and will remain there until after the ceremony to pick up the cage.
Dove display/ release, we will arrive before the event and remain at the event until the doves have been released.
Fees
A fee of $75.00 will be charged for each additional hour after the scheduled release or display time.
For example if your event starts at 4:00 P.M. with a dove release at 5:00 P.M.
You will have til 6:00 P.M. before you are charged a late fee.
There is a $ 50.00 fee, if weather conditions force a cancellation after arrival and set up.
We process credit and debit cards payments through PayPal. You must provide an email address so an invoice can be emailed.
Please read the policies thoroughly before signing our contract. You will be asked in the contract if you have read and understood the policies.
